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Monthly Archives: August 2010

Customer Appreciation PR Stamps Out Memory Loss


Today’s mail call brought in two thank you notes.

One, in the form of a postcard, came from Zappos.com addressed to my son who returned a pair of shoes. He’s growing fast, but he only needed one size bigger, not two, to replace his shredded Lakai Manchester Selects.

What do you do when your shoes don’t fit?

My son, a high school sophomore, gets on the phone.
After all, Mom is for preliminary price approval, not return intervention.

When he found the shoes he ordered weren’t in stock in his correct size, the customer service rep stayed on line with him while he shopped for a new pair onsite. He wanted the ones that cost $11 more and was willing to pay. But, Zappos said no prob, we’ll upgrade your order at no charge.

Today Sarah’s postcard came in the mail: “Thanks for calling in today! I hope you like your new Lakai shoes!” The “return address” on the card is a call to action: “Put a smile in someone’s day by sending them an unexpected observation or totally random comment.”

In the past 10 years, I’m estimating I’ve purchased at least 50 pairs of skate shoes. [Please, don’t do the math.] Not one shoe or shoelace has come from Zappos. Why? We never thought of them as a skate shoe store. Do you think Zappos has a frequent skate shoe buyer club? Because if they do, I know at least a dozen dudes who’ll sign up.

And, the second thank you note came as a letter addressed to me to share with Social Media Club Chicago from Adele Hazen of GasPedal thanking us for all of our help with BlogWell. Primary credit for that goes to Tim McDonald, SMC Chicago’s communications director.

What’s our customer relationship with BlogWell? Social Media Club is a marketing partner, which means that we often get free tickets to the events in exchange for letting our members know about special discounts.

But, my personal relationship with GasPedal goes back almost two years ago when Andy Sernovitz gave me a scholarship to attend his Word of Mouth Marketing Genius event – for free. Inspired, I wrote “PR Tools: Word of Mouth Marketing – Give it Away,” and gave away the steps in my company’s marketing transformations process.

How do you show customer appreciation?

As many times as I’ve listened to Natalie Merchant sing “Kind and Generous,” the first time I saw the music video was just now when I previewed it to embed in this post. Wow!

For those of you would like a personal thank you note for reading this post, please email your address to corywestmedia @gmail.com with the message “Please Thank Me” in the subject line.

How do you or your company show appreciation?

Image creditt: Thanks to Shutterstock.com for supplying images in exchange for a photo credit.

Growing in Business in 3D with LinkedIn

Assignment: Talk about how to do business on LinkedIn Challenge: in 10 minutes or less.
Result: How to Grow Business in 3D on LinkedIn: Digitally, Directly and Dynamically
Program: Social Media panel at Integrated Marketing Summit Chicago
Panelists: Aaron Goldman, Blagica Bottigliero, Brad Kleinman and Tony Bombacino of Restaurant.com

It was an honor and a pleasure to present with them all. Blagica took us behind the scenes at Edelman to talk about community. Brad shared what’s new on Facebook, a presentation that could be updated every week. Tony talked about listening to customers and gave examples of how his company manages customer service requests. Aaron has a new book coming out – Everything I Know About Marketing I Learned from Google – and is someone to watch. Thanks to Aaron for organizing and moderating our panel and to Shawn Ellege for bringing Integrated Marketing Summit to Chicago.

Here’s my presentation . . .

What do you do to grow your business digitally, directly and dynamically?

Success Secrets of the Social Media Marketing Superstars | LinkedIn

It’s finally here! August 24 is the official book launch for Success Secrets of the Social Media Marketing Superstars. With over 20 authors, including me – “Barbara Rozgonyi – as the LinkedIn author [book excerpt], the book reads like an essence of success compilation. Lead author and online marketing master Mitch Meyerson and I got to meet up when he was here in Chicago in June.

Although I’ve been mentioned in two books, this is the first book I’ve ever co-authored. As a co-author, you get to contribute. You, probably, like me, don’t get paid. You get a byline and a door open to publicity from making the inner circle, which in this case is truly humbling for me.

I’ll get to that part in a minute, but first I want to make one thing clear: everyone is a superstar at something.

Although this blog and my twitter account make powerful lists, I am not a superstar or a rock star or even kind of a big deal – unless you say so.

I invite you to compare any of my social media profiles to others that are out there. You’ll see that I am not into amassing masses of fans. It’s okay with me if people go that route. I’m thinking that being in this book might swell my followers so if you read this in a few months, my follower count may be dfferent than it is today. While I welcome new connections, the purpose of the relationships for me is to connect more people to information, to each other and to ways to improve business and life. So, that’s my “superstar” platform.

Now, on to the people I’d like to thank, which may seem a bit too pretentious, even for me, but I’ll keep it short and LinkedIn-book focused.

Scott Allen of LinkedIntelligence for holding a contest that prompted me to write “Top 10 Ways to Quickly Become a Subject Matter Expert Using LinkedIn.”

Rick Calvert, founder of BlogWorld New Media Expo, for giving away the prize to Scott’s contest that I won: my first trip to the first BlogWorld.

Larry Weber for including me in his book “Sitcks and Stones: How Digital Reputations are Won Over Time and Lost in a Click.”
Jenny Hamby, The Seminar Marketing Pro, and friend who introduced me to Mitch Meyerson.

Mitch Meyerson, the lead author of Success Secrets of the Social Media Marketing Superstars, and a great guy to work with.

Sarah Evans for letting me mention the upcoming book during my Mashable SummerMash interview.

Barry Moltz for my first radio interview about the book on his Business Insanity radio show.

Mari Smith for asking me to present a LinkedIn webinar for the International Social Media Association.

From the book . . .

Get an an unmatched advantage into the world of social media – the priceless secrets, strategies, tactics and insights of more than 20 of today’s social media elite. Handpicked to cover almost every aspect of social media marketing, this distinguished team of experts open their playbooks and teach you how to create effective social media campaigns to cut through the clutter, reach out to millions and grow your business.

Success Secrets of the Social Media Marketing Superstars Author List

Twitter is the source for all information: bio and site links.

Keith Ferrazi & Tahl Raz: Relationship Strategy
Bio Thought leader. Relationship Guru. Consultant. Author of “Never Eat Alone” and “Who’s got Your Back.”
Site: Keith Ferrazi

Brian Clark: Psychology of SMM
Bio: Founder and CEO of Copyblogger Media. Living proof that anyone can become a CEO.
Site: Copyblogger

Mitch Meyerson: Online Marketing
Mitch Meyerson is Founder of Guerrilla Marketing Coaching, author of eight books including Mastering Online Marketing
Site: Mastering Online Marketing

Ann Handley: Creating Content
Bio Head of content, editor, social media, marketing, great food, good wine, writer: ContentRulesBook.com
Site: Marketing Profs

Gary Vaynerchuk: Building Mega-Followings
Bio Wine guy, host of Wine Library TV. Video blogger and Businessman that loves people and the hustle
Site: Gary Vaynerchuk

Andy Wibbels: Personality
Bio Creative malcontent. Work @gitomer. Author of Blogwild http://GOblogwild.com/
Site: Andy Wibbels

Chris Brogan: Building Communities
Bio President, New Marketing Labs. More? http://bit.ly/cbbio . email: blog at chrisbrogan dot com
Site: Chris Brogan

Joel Comm: Success Qualities
Bio Husband, Father. Author of Twitter Power – TwitterPower.com – Speaker, New Media Marketing Strategist
Site: Joel Comm

Craig Valentine:Communicate with Impact
Bio Professional speaker and author. Currently helping speakers become Certified World Class Speaking Coaches
Site: Craig Valentine

Starr Hall: Building Profits
Bio A full time kick ass publicist, author, speaker, social media strategist, branding consultant/coach, mom, friend, and truly grateful being
Site: Starr Hall

Dan Janal: PR Strategies
Bio Publicity expert, PR, author, speaker, avid reader, kayaker, blues/acoustic guitar
Site: PR Leads

Michael Stelzner: Go Viral
Bio Author of ‘Writing White Papers,’ founder of SocialMediaExaminer.com & organizer of summits + writer and a dad. Also see Facebook.com/smexaminer
Site: Social Media Examiner

Denise Wakeman:Blogs
Bio Founder of The Blog Squad. Tips on business blogging, online marketing and boosting your visibility on the Web.
Site: Denise Wakeman

Mari Smith: Facebook
Bio Social Media Speaker & Trainer | Chic Geek & Facebook Passionista! | Author of @FacebookMktg | Spiritual Truth-Seeker | Bubbly Scottish-Canadian ?’s San Diego?!
Site: Mari Smith on Facebook

Deborah Cole Micek: Twitter
Bio Authored 1st book on New Media Marketing; Published 1st book on Twitter: Twitter Revolution; Created QuanSite.com 4 small business owners 2 dominate Google!
Site: QuanSite

Barbara Rozgonyi: LinkedIn
Bio Wired Writer | Photographer | Social Media Marketing PR Maven |SMC Chicago Founder |Publisher, wiredPRworks |Hungarian | Kids:20~17~15 | Cat=tabby
Site: Wired PR Works

Julie Perry: YouTube
Bio Social Media Director @BLASTMediaPR, YouTube Expert, and Author of luxury yachting career book: www.WorkOnAYacht.com
Site: Blast Media

Paul Colligan: Podcasting
Bio Reach more – with less effort – for greater profit – with new media.
Site: Paul Colligan

Chris Garrett: Social Bookmarking
Bio Web geek and co-author of ProBloggerBook.com
Site: Chris Garrett

Kim Dushinski: Mobile Marketing
Bio Author of The Mobile Marketing Handbook ~ Fascinated with New Media ~ Happy Palm Pre Owner ~ Avid Reader ~ Dislike celebrity gossip ~ Love smart people
Site: Mobile Marketing Profits

Shama Kabani: Online Video
Social Media Marketing, Host of Shama.Tv, President of The Marketing Zen Group
Site: Shama.tv

Dave Evans: One Hour a Day
Bio Social Media enthusiast and author of Social Media Marketing: An Hour a Day.
Site: Read This

When you buy the book, you can access bonus audio interviews with the authors and Jason Falls, a fellow Social Media Club chapter founder – he is Louisville and blogger at Social Media Explorer.

If you’re looking for a LinkedIn PR social media marketing speaker, consultant or workshop leader, feel free to call or text me at 630.207.7530 or check out my [Barbara Rozgonyi] LinkedIn profile.

Integrated Marketing Summit Chicago Ticket Giveaway

One of the benefits of being a speaker is getting complimentary event tickets to pass on to friends or to give away. So, yes, this is a promotional post. And, yes, this is the kind of post I wish I could write more often. Who doesn’t like to pass out free tickets – especially when they’re valued at $279?

If you’d like to enter to win the Wired PR Works August 24 Integrated Marketing Summit conference in Chicago ticket giveaway, please leave a comment. On Monday August 23, I’ll use random.org to choose a winner.

Thanks goes out to Shawn Ellege, Chief Engagement Officer, of Integrated Marketing Summit, for inviting me to speak on the Integrated Marketing Summit Social Media Multi Speaker Panel on August 24, 2010 at Hyatt O’Hare in Chicago.

Because I know you’re busy, I’m listing the featured speakers and the program agenda here. If you don’t win the contest, but would still like to go, get 20% off both the event and next day workshops with Social Media Club Chicago’s member discount code: SMCC10.

Featured Integrated Marketing Summit Speakers

Tim Arnold, Columnist, Adweek & Consultant

Chad Mitchell, Senior Managing Consultant, IBM Global Business Services

Blagica Bottigliero, Vice President, Strategy, Edelman Digital

Reggie Riley, Vice President, Global Multi-Media Sales, The Wall Street Journal

Brad Hanna, Senior Vice President, Group Account Leader, Barkley

Barbara Rozgonyi, Principal, CoryWest Media, LLC

Gayle Novak, Director of Client Services, Slack Barshinger

Jamie Turner, Chief Content Officer, 60 Second Marketer

IMS Mission: Help Marketing & Advertising Professionals Drive Revenue Rapidly
IMS is the signature summit for Marketing, Advertising and PR Professionals in both B-to-B and B-to-C markets throughout the U.S. IMS provides actionable insights, expertise and cutting-edge information in a convenient, affordable one-day educational format. And the best continues, with next-day, hands-on workshops presented by leading practitioners.

Registration and Continental Breakfast & Beverages 8:15 AM – 8:45 AM

Welcome Presentation – Shawn Elledge – CEO – IMS 8:45 AM – 9:30 AM

Morning Keynote – The Agile Marketer – A Framework For Succeeding In The New Marketing Era
Chad Mitchell, Senior Managing Consultant, IBM’s Global Business Services, BAO practice – Business Optimization and Analytics.

9:45 AM – 10:45 AM

Program A – Integrated Social Media Marketing
Chris Kovac, Director of Social Influence for Nicholson Kovac, (Kansas City, MO) will review best practices for social influence (media) marketing, including: social monitoring, blog development and relations, Social News Release (SNR), Facebook/Twitter development, Multimedia and more. Chris will provide a blueprint on how to get started in social media and how it can be integrated into traditional marketing communications strategies and tactic.

9:45 AM – 10:45 AM
Program B – Marketing Automation – Lead Management
Craig Meurer, Director of Technology Solutions at Harte Hanks (Austin, TX) will talk about best practices in demand generation and marketing automation platforms discussing lead tracking, scoring and nurturing including crm integration. Eloqua is the world leader in Marketing Automation Platforms (MAP) and provides the underlying technology used by Harte Hanks.

9:45 AM – 10:45 AM
Program C – Integrated Marketing Case Study BtoB
Gayle Novak, Director of Client Service and Partner at Slack Barshinger & Partners (Chicago, IL) will share a BtoB integrated marketing case study for Fellowes shredders. The office products category, on the whole, was suffering from commodization. See how Fellowes used true innovation—both in their business model and their IMC strategy—to not only differentiate their shredder products, but also reinvigorate the category and help their own channel partners bring relevant “news” and products to their own end consumers.

11:00 AM – 12:00 PM
Program A – “How to Make Money with Social Media”
Jamie Turner, Chief Content Officer at 60 Second Marketer, a division of BKV (Atlanta, GA)
If you’re like many people, you may have some questions about social media. You may be asking whether it’s over-hyped or if it’s going to be replaced by something else or if it’s just a big waste of time.
But the important question isn’t whether it’s over-hyped or going to be replaced by something or a big waste of time. The important question is “How can I make money with social media?”
In this fun, engaging, interactive presentation, Jamie Turner provides an insider’s look at the business models that work for social media. He answers many of the key questions businesspeople have about social media and takes a look at the tools, tips and techniques necessary to set up a social media campaign.

11:00 AM – 12:00 PM
Program B – Using Data to Drive Sales & Marketing Effectiveness
Garth Moulton Co Founder VP of Community for Jigsaw, a Salesforce.com company & Michele McMahon former Sr Director, Marketing Operations at Ariba now VP of Revenue Generation at The Network in Atlanta GA will showcase how marketing can use data to increase overall effectiveness and revnue.

11:00 AM – 12:00 PM
Program C – A Roadmap for Managing the Webinar Life Cycle
Join Webinar expert Mike Agron, Executive Webinar Producer for WebAttract, LLC, for a tutorial to learn how to tightly manage and control the many aspects of running a great Webinar. You’ll hear about real life examples on Webinar best practices, methodologies and metrics that WebAttract has used for producing and delivering webinars for global brands such as Google, Oracle, Underwriters Laboratories as well as many emerging regional brands, etc. This webinar, featuring WebAttract, was recently sponsored by BtoB Magazine and hosted by Citrix Online, providers of GoToWebinar.

12:00 PM – 1:00 PM
Lunch Time Keynote -Tim Arnold, AdWeek Columnist – Consultant
Tim Arnold is a 30-year advertising industry veteran. For three years he’s told his stories in a regular column for Adweek magazine and is now going to share his latest research study, Luxury is Dead. Or is it? And why should I care?

1:30 PM – 2:30 PM
Program A – Social Media Multi Speaker Presentation
Whether you are BtoB, BtoC, offering a considered purchase or selling a commodity, this multi speaker presentation moderated by Aaron Goldman, Founder and Principal, Connectual will help you develop an effective social media strategy.
Speakers include:
Tony Bombacino, CMO Restaurant.com (Chicago, IL)
Barbara Rozgonyi, Principal CoryWest Media, LLC & Founder, Social Media Club Chicago (Chicago,IL)
Brad Kleinman, Director of Education at Online Marketing Connect (Cleveland, OH)
Blagica Bottigliero, VP of Strategy Edelman Digital (Chicago, IL)

1:30 PM – 2:30 PM
Program B – Enterprise Segmentation Driven Customer Centricity
Presented by: Ramin Mikaili, Merkle, VP Segmentation Practice Lead, Quantitative Solutions & Jeriad Zoghby, Merkle, Customer Centricity Practice Leader
One of the key characteristics of a high performing organization is customer centricity. Customer centric organizations have a consistent and precise value proposition and service for their customers at any interaction point.

1:30 PM – 2:30 PM
Program C – How the Power of Publicity Can Supercharge Your Business
Marsha Friedman – Public relations expert, author, radio personality and public speaker – will give you the inside track on how to raise your company’s visibility to your target audiences and become known as “the” credentialed expert in your field.

2:45 PM – 3:45 PM
Program A – Blue Bunny Integrated Marketing Case Study BtoC
Integration done right is done right a variety of ways. Within a brand’s marketing team; within an entire agency; and between partner agencies. How do brands make all three types of integration work in synch? Brad Hanna, SVP, group account leader at Barkley will showcase how his teams have made integration work across all of these functions for Blue Bunny ice cream.

2:45 PM – 3:45 PM
Program B – Forget what you THINK you know about PR….it’s a Whole New World
Michael Pranikoff, Director of Emerging Media, PR Newswire (Washington, DC) will share insight into the future of PR including multimedia press releases.

2:45 PM – 3:45 PM
Program C – Mobile Marketing Best Practices: Opt-In Strategies for Mobile Campaigns
Stacy Adams, Global Director of Marketing & Paul Griswold, Product Management for Air2Web (Atlanta, GA) will cover these requirements in detail and explore how you can use your other marketing channels, such as social media, web and email, to drive customers to your mobile campaigns.

There’s no question that mobile is an emerging and exciting channel for your marketing mix. But how do you access something that’s as closely guarded as a mobile phone number?

4:00 PM – 5:00 PM

Program A – Search Engine Optimization & Marketing (Panel)
Panel Presentation and Discussion on Best Practices in Search Engine Optimization & Marketing – Moderated by Bill Leake, CEO of Apogee Results (Austin, TX)
Speakers Include:
Viji Davis, Vice President, Client Services Resolution Media (Chicago, IL)
Josh Dreller, Vice President of Media Technology and Analytics, Fuor Digital (Chicago, IL)
Chris Gilmartin, President of Lever Interactive (Chicago, IL)

4:00 PM – 5:00 PM
Program B – Online Offline Integration
This multi speaker presentation will cover case studies and best practices on integrating offline with online.
Speakers include:
Patrick Moorhead, VP and Director of Mobile Platforms, Drfatfcb (Chicago, IL)
Reggie Riley, Vice President, Global Multi-Media Sales, Wall Street Journal (Chicago, IL)
Anne Rago, Managing Director Business Development, Novus Media (Chicago, IL)

5:00 PM – 6:00 PM
Networking Reception
Social networking in person! Join us for an end-of-day cocktail or wine and meet IMS attendees, sponsors and speakers in an informal venue.

Does this sound like a conference you’d like to attend? To enter to win, leave a comment. Good luck!

Financial Summit Social Media and Sales Webinar Resources

Thanks to Annette Bau for asking me to be today’s Financial Summit’s social media speaker.

Here’s the background story on the sales and social media presentation for financial advisors and the message Annette sent out to the attendees . . .

Barbara Rozgonyi on Savvy Social Media: How to Leverage Social Network Connections into Profitable Business Relationships
__________________________________

Barbara is a social media queen!

She provides practical useful information we all need to know about social media.

This interview has already had a positive effect on my business and can on yours too.

To listen to these free interviews go to www.FASummit.com/schedule.php

Here are the resources I mentioned on the call.

Office Depot Web Cafe LinkedIn Webinar

LinkedIn for Small Business Owners Business Insanity Radio Interview

Seven Day LinkedIn PR Course – complimentary by emailing linkedpr @aweber.com

Do you need a social media webinar presentation for your group? Contact Barbara Rozgonyi at 630.207.7530 to discuss topics and availability.