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Posts tagged: Twitter

Setting PR Ranges|How to Include Social Media Marketing| Reader QA

A reader writes . . .

I’m working on a proposal for PR work to a potential new client, and was wondering how you are incorporating social media tools into your proposals.
Do you set up a separate rate structure re strategy and implementation for creating a buzz on blogs, Facebook, Linked In, Twitter, etc., compared to the traditional PR methods of writing press releases and press kits, pitching to the media, and charging a placement fee upon publication? Or, do you integrate social media into every proposal as part of a strategic overall marketing plan?

Good questions!

And the answer is . . . it depends on the client, their social media marketing and PR goals  – and, maybe most importantly, where their community gathers. Here’s how to assess a client’s readiness, settle on interaction levels and then build in pricing. We set creative investment levels, but don’t charge placement fees upon publication. Each CoryWest Media client’s proposal is based up our proprietary Marketing Transformations Process: a mix of strategic planning, creative services, distribution, media relations, social media marketing and ongoing communications.

Assessing a Client’s Readiness from a Social Media Marketing and PR perspective

Questions to ask:

1. Where are we now? Is it working?

Some clients prefer traditional media relations: papers, TV and radio. To them, it’s important to be seen in mainstream media. Since most of these outlets have a site, their coverage will show up online, too. Typically, these aren’t our clients, but they may be yours.

2. Why do we want to go there [social media marketing]? What happens when we get there?

Yeah, Oprah’s on twitter and you may be, too. But is your client ready to commit to making social media marketing an always-on initiative? When you get there, to be successful, you have to be alive and on. A set-up site is like a cardboard cutout of a movie star in the theater lobby: it may be fun to look at, but everyone knows it’s a false front.

Going after the cool kid factor isn’t enough of a reason rush into being seen online. Once you’re a cool kid and you’re making the social media rounds you have to ask: does anybody care if we’re riding in the limo? Maybe it’s enough to distribute a news release via a system that has built-in social media tools and see where the crowd takes your and your story.

3. Where is our audience? Can they find us?

Think about this: it’s Friday night and you’re going out on a date. You want to go to the ballet. Your boyfriend wants a pricey steak. The couple you’re double-dating with that night wants to go to a double-header. Everybody’s going to a different place to get information about how to make a decision and then, let’s leave it all up to you all to figure out how to take action, which brings us the next question . . .

4. How do we come up with a plan? Who’s going to work it?

Social Media Marketing and PR Plan: Engagement Levels

You need a plan, man. That’s where the agency comes in. Hopefully, with a system they’ve developed and tested for other clients – or better yet, the agency itself. As a 2 3/4 year old blogger who’s been through not just the writing and posting of over 570 pieces, I know about the pains, joys and challenges of keeping a publishing platform up and running. It is. not. easy. But, it can be manageable – and rewarding. Blogging does not equal all of social media. However, it is excellent training for how to attract, track and grow an audience through the conversation information route.

Social media marketing and PR is about connecting and communicating with emotion, engagement, empathy and entertainment.

Voicing messages for organizations and companies, penning pithy quotes for a press release and crafting success stories is much different than being responsible for the client’s brand in the social media sphere – 24/7. Who will manage the interactions – the agency or the client?

Will your company talk for their company? What happens if no one is watching and something really exciting, in a good way, comes across twitter at 3:00 a.m.? [Here’s where I need everyone’s input.] What do you think about these levels?

Level Twitter Facebook LinkedIn Blogs
Monitor search.twitter.com search search Google Alerts
Listen RSS, tweetbeep Friends Ask Questions Blog roll
Respond 2-4 hours w/in a day w/in a day w/in hours
Develop Followers Group Group Blog
Expand Tweetchat Fan Page Discuss Guest Blog
Nurture Followers become advocates/friends Friends become friends Friends become partners Feature readers
Community Named and active Self-driven Autonomous Recognized

 

Pricing Social Media Marketing and PR Creative Services

Time is a huge factor here. Maybe that’s why there a movement away from traditional public relations. Personalized connections can rack up the time.

One source quotes the average cost of a PR retainer as $5000 to $6000 per month, with $10000 per month for an aggressive PR program. Another quotes beginning public relations retainers at $2000 to $5000 per month. A third source estimates social media marketing consulting averages $300 per hour with an average retainer that require 20 to 40 hours per month at a cost of $2000 to $4000 – a volume discount?

Throw all of that out and consider this: an agency is now getting thousands of placements online via one 140 character tweet that took a total of 90 minutes to craft – true story. Would you argue for or against this approach? Why?

So what’s the total investment for public relations and social media consulting? The answer: it depends. Having a proven system helps you and your clients target success. Have experience with mixing public relations and social media? Tell us how you manage the planning and set the investment.

 

Amazon Strips Reinstates Rank – PR advice on surviving a twitter barrage

Before twitter, this kind of catastrophe might have been a bad brand smudge that could be wiped out over time. But not now.

After checking out most of the Easter weekend, on Sunday night I dropped into to twitter to see what was going on. Well. lot and lots of action in the way of #amazonfail updates on twitter.

The cause? Amazon’s apparent decision to pull sales rank information on adult titles. Publishers Weekly quoted an Amazon spokesperson as saying there was no change in the policy, only a glitch in the system. Yet, one author traces his experience with a timeline and copies of correspondence from Amazon.

Today, Wall Street Journal reports on the amazonfail and confirms that a system glitch, was indeed, the cause for the uproar.

PR Advice How to Counteract a Twitter Barrage

- Admit that there’s a problem – immediately, both internally and externally

- Post a public apology on the home page

- Direct traffic to a blog site with updates on progress 

- Get some-body, a real live person on via video to issue a statement about what is going on

- Set up a site for feedback – yes, this is super scary – to let the complaints roll in

- Quote a spokesperson, in this case an author or two who can serve as the group’s FAQ voice

- Acknowledge that every customer counts, even if they’re not happy now

- Reach out to bloggers and offer interviews

- Make it right

- Monitor twitter continually and be responsive – step one for preventing a twitter barrage

- Interact on twitter, almost all of @amazon updates come from Perl Net::Twitter

- Be interested and personable, 100% promotional doesn’t build relationships, but it might close a few sales

Branding Advice for Amazon

Reach out to groups within groups, like adult book buyers, and give them their own store.

Carry the customer service responsiveness standard to all interactions.

What would you add?

Eco-Friendly Mini-Marketing Shortcuts | Reader QA

A reader writes: We’re an eco-friendly baby products company. How can we use social media? We plan to start a blog, but do you have any other ideas?

Answer: [Have a question you’d like answered? Email connectATcorywestmedia.com with Question for Wired PR Works in the subject line.]

Starting a blog is a good start, but it takes time to build traffic and prominence.

Here’s an energy friendly way to approach your marketing: repurpose your content by taking the same information, reshaping it and using it over and over again in different places online. As far as social media ideas go, here are three mini-marketing strategies to help you get started.

Blogging Mini-Marketing Strategy

- plan – design, content and editorial for at least six months out

- comment – set up Google alerts for your keywords and comment when yours gets mentioned

- reviews – some bloggers review products for a fee, others will review products if there is a direct relationship and benefit for their readers

- contests – give away coupons or products

- conferences – meet the moms who write about your products

Facebook Mini-Marketing Strategy

- determine your value

- set up a company page

- search for partners

- invite people to become fans

- keep your presence lively and interactive

Twitter Mini-Marketing Strategy

- listen and track conversations with twitter search

- strategize how you will interact

- get to know key players

- start talking and responding

- host a #ecobaby conversation at a regularly scheduled day/time

- tweet ups – sponsor eco-baby gatherings

How do You Take Your Social Media?

It’s almost ceremonious.

Sitting at a meeting, I watched Dave fix his coffee. He opens and pours in a packet of sweetener. Stirs. Opens and pours in a container of hazlenut creamer. Stirs. Folds up the sweetener packet. Inserts it into the creamer container. Opens and pours in sweetener packet two. Stirs. Opens and pours in a container of half and half. Folds up the sweetener packet. Inserts it into the creamer container. Stirs. Drinks.

My way? Pour in some milk first, then coffee. Drink.

Everyone has their own way of fixing coffee. Dave’s approach is almost a ceremony. Mine is quick, fast and simple.

I’m finding that just like coffee, everyone has a preference for the way they like to take their social media.

How do you take your social media?

A bigger question: What kind of social media tastes good to you?

While Dave’s coffee wouldn’t taste good to me, my coffee wouldn’t taste good to Dave. Yet, we both like it and fix it the way we want it.

Here’s a collection of recent social media observations, each tweaked a bit to be almost real. How does each one “taste” to you?

Preserving High School on Facebook

Setting: Cell phone store

Situation: Getting sons cell phones, which took too long.

Conversation: While Missy explained how the phones worked to the boys, her co-worker, Greg, showed me his Facebook notifications on his cell phone. “I have over 200 friends on Facebook. Almost all of them graduated with me. Here’s a prom picture somebody put up today. I remember that night. Doesn’t it look like we were having fun? Oh, look – the comments are coming in.”  Missy starts complaining about how her mother lives on Facebook. I think about how my high school past isn’t present on my Facebook, yet for my kids Facebook is an always-on high school connector.

Reaction: Did Greg’s class graduate or are they still stuck in high school? Son two is standing behind Greg making funny gestures. Son one is asking if he can update his own Facebook on his phone. Is Missy friends with her mom?

Pre-programming twitter

Setting: Phone conversation

Situation: Meeting Kim, exchanging information and networking –  in checking out their online persona while we’re on the phone, their twitter stream is mostly automatically generated promos with link to one site

Conversation:  “I know they want you to be live on twitter, but I don’t have time for that. So I programmed updates in for every two hours.” Kim tells me.

Reaction: Are you a robot?

Giving Your Keys Away

Setting: Marketing mixer

Situation: Tom’s talking about how he manages social media interactions

Conversation: “I found a virtual assistant who finds articles and updates the links so that it looks like I’m sharing good information –what a time saver!”

Reaction: What do you think?

Being Real About Not Being Real

Setting: twitter

Situation: a thank you, from me via a reply on twitter results in this direct message: Hi! I’m just a feed from the ______ group – if you want to talk to real people then join us here: linktogroup

Conversation: hmmm . . .

Reaction:  Feeling funny about talking to a “feed.” How would you feel?

What does your social media taste like? Instant, fresh-ground, sweet, bold, bright, on the rocks?

What I love about social media is: you can make it be whatever you want.

Here’s the caution: social media is what you make it.

Carrying on the Conversation: Your Turn

How would or do people engage with you? Do you listen to people who talk at you? My favorite: do you have a body – do you know who’s in it?

Business to Business Panel Social Media Club Chicago Recap

For the 241 people who registered interest in attending SMC Chicago’s March event, business to business and social media is a hot topic.

It all comes down to listening. But, first you have to have the tools to tune in.

And, you have to go where your people are, which is most likely one or all of three places: LinkedIn, Facebook and twitter.

Then, you have to be there to answer.

Thanks to Allan Schoenberg and CME Group, our event sponsor, for giving us a space big enough to accommodate our crowd. All seats got snapped up within 11 hours after registration opened. I’m thinking it was mostly due the caliber of our panel presenters. Jeff Willinger, who is also on the SMC Chicago advisory team,  recruited these accomplished speakers.

Social Media and Business to Business Presenters

Allan Schoenberg, Director of Corporate Communications, CME Group
The director of corporate communications for CME Group – a CME/CBOT/NYMEX company, Allan manages a team that develops and executes global corporate communications for the exchanges, which includes issues management, media relations, crisis management, social media, message development, international initiatives, and broadcast/digital communications. Within an 18 month time frame, Allan worked closely with management and the communications team through two mergers (CBOT in July 2007; NYMEX in August 2008) worth a combined value of nearly $30 billion. Allan initiated the company’s social media strategy, which includes Facebook, Twitter and reaching out to influential bloggers. He is also a member of the exchange’s Enterprise Risk Management team, which identifies events or circumstances across functions, assesses them in terms of likelihood and magnitude of impact, determines a response strategy, and monitors progress. Allan is an adjunct faculty member at both Loyola University and DePaul University.

Ellis Booker, Editor, BtoB Magazine, Crain Communications
Ellis Booker is Editor of BtoB, the Magazine for Marketing Strategists. The only publication devoted exclusively to the intersection of business marketing and business strategy, BtoB is published monthly by Crain Communications Inc. and reaches an audience of more than 45,000 readers. In addition to the print edition, BtoB offers daily and weekly e-mail products and maintains a Web site at www.btobonline.com. Booker is also editor of BtoB Media Business, the Magazine for Business Publishing Executives. In addition to the print edition, BtoB Media Business offers a weekly e-mail newsletter and the annual Top Innovators in Business Publishing Awards.

John Fairley, Director of Web Services and Social Media, Walker Sands Communications
John has more than 13 years of experience developing web sites for start-ups and small-to-medium-sized businesses, extensive SEO knowledge, and a passion for forwarding brands through social media. His influence was the key driver in the Walker Sands’ industry leading web development process based on five principles: design, business alignment, maintenance, SEO, and affordability. John also led the development of a proprietary search-optimized content management system for Walker Sands in October 2007.

Moderator

Len Kendall, Media Manager, Critical Mass
Len Kendall is a Chicago native with a passion for technology, advertising, and art. Len started his career in advertising at The Exponent, one of the largest student run non-profit media outlets in the Big Ten.  After graduating from Purdue University in 2006 with a BS in Marketing and Sales, Len continued his professional career via media planning and buying at Starcom Mediavest Group helping drive offline and online marketing campaigns for the Allstate Insurance Company. Currently, Len spends his time in the online media space at Critical Mass Chicago where he manages digital media strategy for clients such as Mercedes-Benz. In Len’s downtime he can be found blogging at www.constructivegrumpiness.com where he tries to lend his innovative thinking to help improve brands, products, and experiences. He is a passionate traveler, skier, and scrabble fanatic with a love for the city of Chicago, its people, and its prowess in the tech community.

SMC Chicago March Event Sponsor

CME Group
CME Group (www.cmegroup.com) is the world’s largest and most diverse derivatives exchange.  Building on the heritage of CME, CBOT and NYMEX, CME Group serves the risk management needs of customers around the globe.  As an international marketplace, CME Group brings buyers and sellers together on the CME Globex electronic trading platform and on trading floors in Chicago and New York.  By acting as the buyer to every seller and the seller to every buyer, CME Clearing virtually eliminates counterparty credit risk.  CME Clearing also offers financial safeguards to help mitigate systemic risk, providing the security and confidence market participants need to operate, invest and grow.  CME Group offers the widest range of benchmark products available across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, and alternative investment products such as weather and real estate.  CME Group is listed on NASDAQ under the symbol “CME.”

Watch the SMC Chicago Business to Business Panel replay, thanks to CME Group.

Working behind the Social Media Club Chicago scenes has its advantages. Before the event, our panel gathered on a conference call to talk about what they wanted to know about business to business social media. Here’s what Ellis wants to know – feel free to comment and answer his questions here.

Questions from BtoB Editor, Ellis Booker

1. Given the economy, are practitioners (agencies, marketers, publishers) more of less likely to try experimental tactics like social media?
2. Do we have anecdotes of push-back from management about the ROI of social media? And what is the panel’s advice to marketers about how to
address these challenges?
3. I’m always interested in the organizational implications of new technology adoption. What’s happening within marketing organizations;
who is managing the social media efforts?
4. All publishers are getting involved in social media. But are these domains of interest to marketers? If not, why not? What should
publishers be doing that they aren’t? (Note, along with BtoB, I’m editor of BtoB’s Media Business, a monthly for trade publishing
executives.)

Twitter conversations about smcchicago and b2b.

SMC Chicago Business to Business Panel photos.

Join SMC Chicago’s Facebook group.

Watch SMC Chicago’s Social Media Meets Chicago Media panel presentation.