customer service

6 Ways to Market Your Site as a Customer Information Center

Companies who rely on social media as a customer service information outpost will be interested in a report that says, “The number of questions asked via social media channels account for less than 1/100th of a percent of questions asked via customer-facing websites.” The report shows how much more likely […]


Trends: Brand Butlers Deliver Exquisite Customer Service

I love watching and reporting on trends. Trendwatching’s April brief reports on the Brand Butler, “why serving is the new selling” trend. Interested in trends, too? Here’s the Source: One of the world’s leading trend firms, sends out its free, monthly Trend Briefings to more than 160,000 subscribers […]