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Monthly Archives: January 2009

Online PR Site Makeover |20+ Ways to Attract Traffic

Does your website need refreshing?

Are you attracting all the traffic you want?

Does your intent match your results?

Every website needs a review now and then. In this article by Barbara Rozgonyi, you’ll discover 20 tactics you can use to revitalize your website.

Originally published in October 2007, this post suggests 20 ways to attract more targeted traffic by refreshing your site. I wrote it while I was updating my company’s site. Now that I’m considering consolidating this blog with that site, I’m rethinking what I wrote. What would you add? Do you agree with these suggestions?

Online PR Web Blog Redesign Checklist

1. Study your current results to find out where visitors come from and how they find you

2. Weed out pages that don’t draw traffic – why list them if they don’t work

3. Slim down to the basics of who, what, when, where and why and answer all of the important questions right away

4. Write for your reader, not yourself, to draw them in and warm them up

5. Print out the pages, then highlight all the references to we and us and circle all the references from the customer’s perspective that say you [Hint: you want mostly all circles and very few highlights]. Talk more about “you” than “we” or “us.”

6. Add an opt-in form to gather customer data with a box for name and email address and then communicate on a consistent

7. Set up each page to be a mini-site that promotes one thing and one thing only, but integrates seamlessly within the whole

8. Page titles: pick up on keywords and title every page differently; think of the title as a browser headline

9. File names: separate words with an underscore when you save and be sure to list every keyword or phrase that’s relevant to your reader

10. Navigation: be consistent with links to every major page in the site from the central navigation bar

11. Review: ask clients, friends and colleagues for their feedback from a variety of browsers – what looks good on Internet Explorer may be mushed on Mozilla

12. Audio/Video: consider recording either audio or video to upload onto your home page so that your prospects can get to know you right away

13. Testimonials: add comments from customers about their experience with you – let them tell your story – video and audio testimonials are the best

14. Ecommerce: position credit card and approved logos where the reader can find them easily to let them know they can make a secure purchase and not worry about credit card fraud

15. Privacy: link to your privacy policy to assure your readers that you value their privacy and will not share their customer information with anyone, ever

16. Photo: place a professional photo on your site to show your prospects that there is a real person who cares about doing business with them

17. Bio: write a personal bio that talks about how you serve your customers and include a few personal notes to give it personality

18. Contact: set up a contact form to give prospects a way to reach you without calling

19. Phone Number: listing your phone number, in addition to or in place of email, gives customers and prospects confidence that they can contact your right away if they need to

20. Redirect: buy URLs that relate to each mini-site within your main site and then redirect the domain to that site to brand the page and identify the service or product in more depth for your prospects and customers

21. and beyond . . . thanks for adding your suggestions in the comment box

College Public Relations Students and Social Media : Maximizing Twitter Value

Here’s the latest in our reader Q&A series . . . from a college student in Toronto who asked questions in the comment box on a recent post about questioning twitter boundaries.

Thanks to Cory for giving me permission to answer her questions as a blog post and to and to everyone who contributes to this conversation.

Here’s Cory’s question . . . 

Hi Barbara. My name is Cory Angeletti. I’m a public relations student at Humber College in Toronto, Canada. I have recently been exposed to Twitter as an important social media tool. In my program we are encouraged to get involved with various social media outlets because of its increasing popularity and the fast pace at which it is being included into PR strategies and tactics. So I joined Twitter and embarked on the beginning of my social media adventure. The only thing is that I don’t really know where it’s taking me. I understand the basics of Twitter, and I may even understand the merit and value of frequently updated tweets, IF they contain specific goals or targeted messages. Unfortunately, this is not the case with me. I don’t feel as though I have important enough or interesting messages/updates to post on Twitter. I also don’t want to say the wrong thing. But if I can’t post what I’m really thinking or feeling than what is the point? Instead I refrain from tweeting most of the time. So, if I make infrequent tweets, is it still valuable for me to be on Twitter? Is it enough for me to have a social media presence with tools such as Twitter? Or do I need to be more actively involved in order for my involvement in social media to make a difference when I’m trying to enter the work world in less than four months?

Answer: Thanks for writing, Cory. You’re not alone. I put up my first twitter update, “planning our summer vacation,” in June 2007. I stopped there and didn’t even check back in again until about six months later. I had about six followers and two were people I wanted to block. I was discouraged and confused, but willing to try when I decided to begin again. There are – still – many days where I’m not sure what to tweet about. Developing a presence on twitter is an ongoing project.

Here are five steps to help you get you started on maximizing twitter’s value:

1. Find people to follow on twitter

Search for people you know

Check out who your friends follow

Look for people in your location

Connect with people in your industry

Add in people who like what you like

Check into #journchat on Monday nights to meet PR people

2. Have something to say

For most people, this is tough – at first.

Be interested

Join a conversation

Ask a question

Post a finding

Comment on something in the news: movies or culture

Talk about what you’re eating or drinking

Bring your pet into the conversation

Link to what you’re reading

Tell people when you post pictures

3. Be known for who you are

Be mindful of search terms like “pr student”

Develop a personality

Define, to yourself at first, how you will add value to the conversation

Take care of your community

4. Organize

Set up tweet deck to follow and respond to streams of information

Draw up a publishing calendar

Target some sites to tweet about

Plan your update frequency

Start or join a social media club

5. Promote yourself and others

Say where you’ll be at events

Blog about what you’re working on

Form a student group

Connect with others who can teach you

Be a news breaker

Now, onto your specific questions:

I don’t feel as though I have important enough or interesting messages/updates to post on Twitter. I also don’t want to say the wrong thing. But if I can’t post what I’m really thinking or feeling than what is the point?

Being intentional about what you’re writing is important – on any platform. You can post what you’re thinking and feeling, as long as you’re comfortable with it. How much do you want people to know about you? What kinds of emotions do you want to emit? Make a list of words and feelings that you want to be associated with and use those. This may sound too fictional, but it’s really not. By deciding who you want to be, you are being authentic.

Instead I refrain from tweeting most of the time. So, if I make infrequent tweets, is it still valuable for me to be on Twitter?

If you’re listening in and getting value by hearing what people have to say, yes. Sounds like you’re looking for more conversations to be part of, though. Try keeping a written journal of things you’d like to talk about on twitter when you’re away from your phone on your computer. And, invite friends from other platforms like Facebook to talk to you on twitter, too.

Is it enough for me to have a social media presence with tools such as Twitter? Or do I need to be more actively involved in order for my involvement in social media to make a difference when I’m trying to enter the work world in less than four months?

Twitter’s a good start, but not everyone – including your prospective employers – will be on Twitter. Publishing a blog shows an employer that you can organize your thoughts, communicate ideas and manage projects. Like most communication vehicles, all social media sites are what you make of them. On Facebook, you can start a group, have flocks of friends and be a leader in your online community. It’s not too early to think about posting a profile on LinkedIn.

Finishing up your last semester of college is an important time in your life. Having an active social media presence may or may not be a huge differentiator for your new employer. If you’re familiar with the terminology and know how to use the tools, that may be enough. If you have the time and the interest, then jump in. Going to live events, like tweetups, is a great way to meet people you only know online. Good luck to you in your studies and your job search!

What advice would you add for Cory?

PR Strategies: using acronyms as short-hand messaging

Want to help people remember something? Forming your message into an acronym catches attention and gets you noticed.

Possibilities for S-O-C-I-A-L:

S

subject, space, story, super

O

organize, open, opus, ostrich

C

content, create, cool, classic

I

intelligent, insight, investment, innuendo

A

act, action, American, all, art

L

learn, laugh, love, lamp chop

How have you used acronyms in your marketing and public relations?

 

Digital Personal Branding: who me? yes YOU! | Chicago Social Media Club January Event

smchicago 012209 -1 Now we’re getting somewhere. Momentum is building in Chicago around all things social media. As a founding member of the second city’s Social Media Club, I’m thrilled to see people packing rooms to learn, network and advance social media for themselves, their companies and the community at large. Check out Social Media Club Chicago’s Facebook group.

One of the highlights for most of us is the speaker. January was a blockbuster draw. David Armano brought his Brand U.0 presentation to our group. In December Jason Falls talked about the future of social media and then recapped it for us on his blog, Social Media Explorer.

I love how YouTube framed David in front of this quote:

“A brand is a person’s gut feeling about a product, service or organization.”
* The Brand Gap
, by Marty Neumeier (book and SlideShare) Source for links: Substance

To paraphrase:

Branding is not a product or a service it is a connection with an emotion. 

That’s easy enough for people to get.

One of our favorite consulting questions is: What brands best represent who you are and why? Diet Coke drinkers – in every crowd – swear unwavering loyalty to their brand, going so far as to say they never drink Diet Pepsi if there is no Diet Coke on hand. What brands do you identify with?

Seeing yourself in other brands and looking for common qualities is one step in the quest to build something that lots of people are uncomfortable with: Brand U.0, as David calls the personal brand phenomenon. He suggests people pack two business cards: one company brand and one personal brand.

But, it’s not all about graphics, although I do suggest you click through David’s slide show for a graphic depiction of how social media works. It is, as we all profess to know all about relationships and communication.

No sales – at all. When someone asked if they could promote sales on twitter, the room roared and grumbled. I can see their point, although I quibble with it a bit. As a former sales trainer, I believe there is a way to transition from selling to serving.

How do you incorporate or separate business and personal branding?

 

Brand “U.0″

View more presentations or upload your own. (tags: internet brand)

 

Happy Doodle or Real Life: Questioning Twitter Boundaries

“I’m calling you because I’m in the happy doodle business. This guy wants to get serious. Maybe you can help him. Here’s his number”

That’s the call I got late one afternoon from a well-regarded PR agency that specializes in happy stories. But, life isn’t always happy, fun or pretty – even though some PR people would like it to be.

It turns out I couldn’t help this guy, either. He had some environmental and legal PR issues that were way beyond our scope. But, I did take the time to talk to him and caution him about the reactions his company might get when they took the story to the press. That was before social media.

When I talk to people about getting started in social media, I tell them to think about layering. If you’re wearing 20 sweaters, how many are you willing to take off before you feel comfortable? Some people are fine in a bathing suit and others will always, always, always stay bundled up.

In social media, the more bundled up you are, the less likely you are to succeed. But, the more open you are, the more open you are to getting rebuked and attacked. “I broke out in a cold sweat when I saw what people were saying about people who sent auto-follow message on twitter. I didn’t know I was doing anything wrong.” a well-meaning and well-respected marketing advisor – who is in no way a spammer – told me.

Now we’re watching the reaction to a twitter update sent by a Ketchum employee about his experience in Memphis. [Disclaimer: Ketchum featured one of our clients in their client’s publication.] How can one tiny update get so much attention?

I feel for the guy. Maybe he shouldn’t have typed what he did, but why not learn from, forgive and forget? Is it time to stop writing social media tabloid posts?

The biggest lesson here is a simple one: never be negative about anything clients might be sensitive about anywhere, especially in a twitter update clients are watching and you’re on your way to their offices to teach them about social media. The tricky part: might be sensitive about . . . sometimes you don’t know until you step in it. 

Do we always have to be nice and happy? How do you set up your social media boundaries?